Terms & Conditions

Given the delicate nature of our toffee product we take all necessary steps to ensure that your order arrives in perfect condition. Service at Raw Sugar Toffee company begins the minute you place your order. When changes in climate or destination require extra care, we ship our products in climate-controlled packaging. We have done our best to create a shipping policy that delivers your order in optimal condition and at the best freight rate possible and we make every attempt to send out your order as quickly as possible. Please see specific shipping information below for Warm Weather Months (March - October) • Baton Rouge Area shipments only take one transit day and will be shipped ground. • Orders placed Monday –Tuesday before 12 P.M Central Standard Time will be shipped by the next business day. • Orders placed Wednesday – Sunday will be shipped the following Monday depending on location and current weather conditions. • If needed, upgraded shipping - Second Day and Next Day Delivery are an option at check out. • Please allow up to 48 hours for processing your order, longer during busy holiday seasons. If you need the toffee to be delivered by a specific date, please make a note in the comments section when placing your order. Shipping agents have the option to leave packages without a signature. Raw Sugar Toffee company is NOT responsible for damage or theft after delivery to an address specified by the customer. Shipping to a business address is the best practice to ensure that the toffee arrives in the best possible condition if you are unsure if the recipient will be home to accept the delivery. We currently do not provide delivery to international destinations, APOs or FPOs.